Privacy Policy for Solytherivo

Committed to protecting your information and privacy

Introduction to Our Privacy Practices

At Solytherivo, we prioritize the confidentiality and security of your personal data. This privacy policy describes how and why we collect, use, and safeguard your information.

We follow South African legal requirements and data protection regulations, including POPIA, to uphold your privacy rights when you interact with our services and website.

Information We Collect

We collect data directly from you and automatically when you use our services, such as contact details, technical information, and usage patterns.

Direct Data Collection

  • • Contact information you provide when filling forms or making inquiries
  • • Details such as your name, email address, and phone number
  • • Business or website information provided voluntarily
  • • Any communication or correspondence with our team
  • • Optional feedback or responses to surveys and research

Automatic Data Collection

  • • Technical data about device type, browser, and operating system
  • • Usage data, such as your interactions and navigation through our site
  • • Network identifiers including IP address and general location
  • • Cookies or trackers that analyze site performance
  • • Aggregate analytics for service improvement

How We Use Your Data

We use your personal data to deliver services, respond to requests, improve our offerings, and communicate updates relevant to your interests.

  • • Processing inquiries and responding to your requests
  • • Enhancing user experience and website functionality
  • • Maintaining security and monitoring website health
  • • Providing updates about service changes or improvements
  • • Fulfilling legal and contractual obligations
  • • Gathering data for quality assurance and troubleshooting purposes
  • • Analyzing usage patterns to enhance content and user flow

Our Commitment: We value your privacy and implement safeguards to protect your data. Access is limited to authorized personnel only.

Information Sharing and Disclosure

Your data is only shared with service providers and authorities as required to deliver services or comply with legal obligations.

Our Service Providers

Third-party partners supporting our activities are contractually bound to confidentiality and processing requirements consistent with South African law.

Legal Requirements

Certain information may be disclosed to comply with applicable legal requirements and law enforcement requests.

Anonymous Statistics

We may share aggregated analytics that do not identify individual users for reporting and improvement.

Your Privacy Rights

You may access, correct, or request deletion of your personal information. Contact us to exercise your data rights or for further privacy questions.

  • • Request copies of your stored personal information
  • • Request correction of inaccurate details
  • • Request removal of your personal information
  • • Request your data in a portable format
  • • Object to data processing for marketing or analytics
  • • Request restrictions on certain processing activities

To exercise your privacy rights, please email us using the contact details below. We aim to respond promptly and assist effectively.

Data Security Measures

We apply multiple safeguards to protect your information, including technical controls and security protocols for digital assets.

Technical Security Measures

  • • Encryption of data transmissions using secure protocols
  • • Firewall protection across internal and external networks
  • • Routine vulnerability assessments of our systems
  • • Continuous monitoring of unauthorized access attempts

Organizational Safeguards

  • • Staff training on data privacy practices and procedures
  • • Access limitations based on job roles and functions
  • • Regular updates to policies and data handling protocols
  • • Established incident response and remediation processes

Personal Data Retention

We retain personal data only as needed for service delivery and legal or regulatory compliance, deleting or anonymizing when no longer required.

  • • Stored only as long as accounts remain active
  • • Retained for improving processes and models
  • • Kept as necessary for support and response
  • • Maintained per record-keeping obligations
  • • Retained with your explicit consent and opt-out options

Personal data is securely deleted or anonymized when no longer necessary.

International Data Transfers

Where data leaves South Africa, we ensure adequate protections and contract terms to preserve your rights.

  • • Standard contractual clauses used where needed
  • • Transfers limited to compliant service providers
  • • Cross-border agreements where applicable
  • • Data subject to regular review for compliance

Cookies and Tracking

Cookies are used to enhance functionality and analyze site usage. You can control cookie preferences via browser settings at any time.

Type of Cookies Used

  • • Required for basic site operation and security
  • • Help us improve speed, reliability, and content relevance
  • • Remember your settings and platform preferences
  • • Enable advanced functions and usability enhancements

You can manage cookies in your browser at any time for more control.

Policy Updates and Revisions

We may update our privacy policy as required. Significant changes will be communicated transparently on our website.

  • • Notice on this page
  • • Email notification, if applicable
  • • Announcement via our client portal, if used
  • • Dedicated alerts for material updates

Please check this page periodically for the latest policy version.

How to Contact Us

For all privacy and data protection queries, please use the contact details provided here.

Solytherivo

2 Ncondo Place, Umhlanga, Durban 4320 South Africa

Phone: +27(21)7652608

Email: content@solytherivo.sbs

Last updated March 18, 2026

Effective from March 18, 2026